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Online Training FAQs

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Here we've gathered the most-asked questions our technical support staff receives:

How do I register for an online course?
Which online courses come with one full year of support and membership?
What course materials are included?
Can I pause my training and resume the course from where I left off?
If I have a question regarding the content of the online course, who can I ask?
How do I find my User Name and Password?
Can I share the online training course with other employees?
Can I make copies of training materials for other employees?
How are CEUs awarded?
What are my payment options?
When will I receive my invoice?
How long do I have to finish a course? How long do I have to complete the course before it expires?
Why is there a time limit for completing an online training course?
I log in, but when I click on the course title, nothing happens. What causes this?
I log in, but when I click on the course title, the screen indicates that I need to log in. Why doesn't it recognize my login?
What do I do if my presentation doesn't start?
Why is the final window not closing?
Why am I not getting credit for completing my lessons or exercises?
How do I clean out my browser's cache?
Why can't I print my course certificate?
Why can't I print my workbook?

Still have a problem? Contact our webmaster.

1. How do I register for an online course?

Online
Go to www.lion.com and click on the Course Catalog, found in the Training drop-down menu. Our user-friendly and secure shopping cart allows you to register for any number and type of courses. You can also register a number of people at once and take advantage of group discounts.

Group Training:
If you have a group (10 or more), you can request a group quote online or call 973-383-0800 ext.121 to talk about your training needs.

Phone:
Call 973-383-0800, Monday through Friday, 8:30 a.m. to 5:00 p.m. EST, and our Registration Staff will be happy to help you.

2. Which online courses come with one full year of follow-up support and membership?

3. What course materials are included?

Students will have access to online resources required for their training. Links are provided from the online course interface. Some courses carry a complimentary one-year membership, which allows access to additional online resources and reference materials. For a list of online courses that include membership, see Question #2.

4. Can I pause my training and resume the course from where I left off?

Yes. Lion's training is bookmarked automatically as you complete your training so that you can pause and resume your training at your convenience. Please work diligently through your online course.

5. If I have a question regarding the content of the online course, who can I ask?

Questions regarding material found in the online courses should be directed to instructor@lion.com.

Questions regarding problems experienced during your online training should be directed to Webmaster@lion.com. Lion's technical support staff is available to answer questions M-F, 8:30 a.m.-5:00 p.m. EST.

6. How do I find my User Name and Password? <

First check to see if you have an online registration e-mail from Lion, which will include your login information (please check to be sure the e-mail was not placed into your SPAM folder).

If you cannot find this e-mail or have not yet set up your online account, go to the Request User Name and Password page and completely fill out your information (your e-mail address will be the address you provided us during registration). Your login information will then be e-mailed to you.

7. Can I share the online training course with other employees?

No. The training that you purchase from Lion Technology is licensed only to you and cannot be shared with others, as per the terms and conditions accepted at the time of registration.

8. Can I make copies of training materials for other employees?

No. Training materials included with your online course are for the personal use of the student only. Distribution of Lion course materials to any individuals other than yourself is a direct violation of Lion Technology's terms and conditions accepted at the time of registration.

9. How are CEUs awarded?

Continuing Education Credits are based on the number of instructor hours offered in each workshop. The system records 0.1 CEU for every hour of instruction. Online training CEUs are based on the estimated amount of time to complete the course.

10. What are my payment options?

For immediate access to online training, you can pay by Visa, MasterCard, American Express, or Discover.

You can also select the "purchase order" option or print out the page of completed registration information during checkout and submit your order by fax or mail. Look for the option at the end of the order process to print your order and pay "offline." If you choose either of these options, a customer service representative will contact you by phone to discuss payment.

Students signing up for online training courses will not have access to their courses until we have verified receipt of payment.

11. When will I receive my invoice?

Original invoices and credit card receipts are mailed after your credit card is charged. If you need a receipt immediately, please let us know at the time of registration.

12. How long do I have to finish a course? How long do I have to complete the course before it expires?

Access times for our online courses are determined by the number of CEUs awarded for successful completion of the program. Courses awarding fewer than 0.5 CEUs allow access for 30 days. Courses awarding more than 0.5 CEUs allow 60 days of access.

13. Why is there a limit for completing an online training course?

Our online courses are most effective when taken within the timeframes we allow for the program. Prolonging the course completion period reduces the continuity of course content and lowers retention ability, making your online training experience less effective. Extending the course completion period increases your risk of falling out of compliance with training mandates.*

*Note: The U.S. DOT requires initial training within 90 days of employment and recurrent training within three years of your most recent DOT training. The EPA requires that large quantity generators and TSDFs repeat their RCRA hazardous waste training annually.

14. I log in, but when I click on the course title, nothing happens. What causes this?

You probably have a pop-up blocker installed on your computer. You will need to disable it while running Lion's online training. Lion's training opens multiple windows to display your online training content. You may need to contact your IT/IS department to make this simple adjustment.

15. I log in, but when I click on the course title, the screen indicates that I need to log in. Why doesn't it recognize my login?

This usually occurs if your browser is not allowing cookies. Depending on which browser version you are running, this option can usually be accessed via the top toolbar in your browser window.

For Internet Explorer Version 6.0:
Tools > Internet Options > Privacy
For Netscape Version 7.2:
Edit > Preferences > Privacy & Security > Cookies

If changing these settings still doesn't solve the problem, it may indicate that your company is utilizing a corporate firewall that is not allowing your login. Another possibility is that your company is connecting to the Internet through a proxy server that is stripping cookies.

Both of these instances will require you to contact your IT/IS department; you may need to get proper approval for them to change you computer. Feel free to call us for an extension if this process takes a while.

16. What do I do if my presentation doesn't start?

This has several possible causes:

If you get a blue screen and you can see the Flash logo in the background of the window, then you probably need to clear your browser's cache. See "How do I clean out my browser's cache?"
If cleaning out your browser's cache doesn't work, your company may be filtering multimedia files at the firewall. You can check with your IT/IS department to see if the firewall settings allow for Flash and MP3 audio files. Files ending with .swf and .mp3 must be allowed into your system to complete your training. If the filtering is based on IP address, Lion's presentations stream from the address 64.21.6.10.
If this still doesn't work, please check with your IT support staff to verify that you do not access the Internet through a caching proxy server. If you do, ask your IT support staff to ensure that content from 64.21.6.10 is not cached.

17. Why is the final window not closing?

Usually, this is caused by interrupted communication between our server and your computer. The first thing to try is to close the stuck window, clearing your browser's cache and taking the lesson again. If it still doesn't close, there may be some underlying problems. One possible issue here is that your company uses a proxy server to connect to the Internet. If this is the case, contact the IT/IS department and ask that requests to and from Lion's servers not be cached. If needed, our IP address in 64.21.6.10, and our canonical name is www.lion.com. If neither of these works, then contact Lion's IT Department immediately at (973) 383-0800 ext.119. Do not continue your course. You may not get credit for the remainder of your work.

18. Why am I not getting credit for completing my lessons or exercises?

See Question #19 below.

19. How do I clean out my browser's cache?

Start your browser, and go to any page other than a lion.com page (try http://www.google.com), then:

If you are using Internet Explorer:
Click on "Tools" (in the top menu);
Click on "Internet Options";
Under the "Browsing History" tab, Click "Delete";
Check the box next to "Temporary Internet files";
Click on "Delete" (your computer will stop responding for a while);
Click on "OK".

If you are using Netscape:
Click on "Edit";
Click on "Preferences";
Click on the "+" next to advanced;
Click on "Cache"
Click on "Clear Memory Cache";
Click on "OK";
Click on "Clear Disk Cache";
Click on "OK";
Click on "OK."

20. Why can't I print my course certificate?

Online training certificates are available when the student completes all course lessons, the course exam, and the online course evaluation. Check that you have completed each of these steps.

If you have finished all lessons and the quiz but still cannot print your certificate, try clicking the "recalculate" button on the course home page.

21. Why can't I print my workbook?

Please verify that you have the most recent version of Adobe PDF Reader installed on your computer and that you have pop-up windows enabled.

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