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Hotline Service

The Hotline Service lets you leverage Lion's regulatory expertise in the fields of hazardous materials, environmental compliance, and workplace safety.  Submit regulatory questions and receive reliable, peer-reviewed answers, guidance, and support. 

Hotline users get priority access to Lion instructors, research staff, and subject matter experts via e-mail for a full year.

Submit your question(s) by e-mail and receive a formal, researched, and peer-reviewed response from Lion instructors and subject matter experts. All inquiries are answered during normal business hours, Monday–Friday, 8:30 AM to 5:00 PM ET.

How it works:

  • Once you set up a Hotline account, you e-mail questions to a dedicated inbox.
  • We assign your question(s) to the expert or experts best suited to answer it.
  • Lion creates and peer-reviews a complete response that satisfies your inquiry

What kind of questions will the Hotline Service answer?

The Hotline Service provides detailed technical support and research to answer complex regulatory compliance questions. Through Hotline, Lion instructors, researchers, and subject matter experts will help you apply environmental, hazmat, and safety regulations to site-specific scenarios.

While every facility is unique, common questions from current Hotline clients cover topics like:

  • If and how a specific substance is regulated by DOT, IATA, IMDG, EPA, or OSHA standards
  • Applicable regulatory exclusions or exceptions for a given scenario
  • Guidance to ship a new or unknown hazardous material
  • Help to select appropriate packaging for hazardous materials shipments
  • Review of agency interpretations and simple regulatory petitions

I just need to find a specific regulation. Can Lion help?

The Hotline Service answers complex, site-specific questions and concerns. For general questions about where to find specific regulations, check out the Finder Service included with every Lion EH&S course.

How do I setup a Hotline account?

To get started with Hotline, complete the sign up form. Provide some basic information about yourself, add other authorized users (if applicable), submit payment information and boom–you're set.

How much does a Hotline account cost?

$2,000 activates your account for one year and reserves up to 10 hours of research and production time. Additional hours, if needed, are billed at $225 per hour, figured to the nearest 1/10 of an hour (i.e., $22.50 per 6 minutes).

Research and production time beyond 10 hours will be carried out with your approval only, based on our estimate of time necessary to provide an adequate answer.

Am I the only one who can use my Hotline account?

When you start a Hotline account, you can select up to 5 authorized users who can submit questions.

To start a Hotline Account:

  • Complete the Account Sign Up Form
  • Print or download the form and sign it
  • Submit the form by mail or e-mail

Or call 888-546-6511 to speak with a representative today.

GET HOTLINE

Lion - Quotes

The instructor took a rather drab set of topics and brought them to life with realistic real-life examples.

Tom Berndt

HSE Coordinator

Excellent. I learned more in two days with Lion than at a 5-day program I took with another provider.

Francisco Gallardo

HES Technician

The instructor was very very informative, helpful, understandable and pleasant. This course answered many questions I had, being new to this industry.

Frances Mona

Shipping Manager

Attending Lion Technology classes should be mandatory for every facility that ships or stores hazmat.

Genell Drake

Outbound Lead

This course went above my expectations from the moment I walked in the door. The instructor led us through two days packed with useful compliance information.

Rachel Stewart

Environmental Manager

Convenient; I can train when I want, where I want.

Barry Cook

Hazmat Shipping Professional

Lion was very responsive to my initial questions and the website was user friendly.

Michael Britt

Supply Chain Director

This was the 1st instructor that has made the topic actually enjoyable and easy to follow and understand. Far better than the "other" training providers our company has attended!

Lori Hardy

Process & Resource Administrator

These are the best commercial course references I have seen (10+ years). Great job!

Ed Grzybowski

EHS & Facility Engineer

The instructor had knowledge of regulations and understanding of real-world situations. The presentation style was engaging and fostered a positive atmosphere for information sharing.

Linda Arlen

Safety & Environmental Compliance Officer

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