Computer Problems

System Requirements Check FAQs

If you are having technical glitches in web-based training, please make sure your computer meets the minimum configuration required. Click the button to test your PC now. ( Your computer will not be affected by this test. )

Here we've gathered the most-asked questions our technical support staff receives:

1. I log in, but when I click on the course title, nothing happens. What causes this?
2. I log in, but when I click on the course title, the screen indicates that I need to log in. Why doesn't it recognize my login?
3. What do I do if my presentation doesn't start?
4. Why is the final window not closing?
5. Why am I not getting credit for completing my lessons or exercises?
6. How do I clean out my browser's cache?

Still have a problem? Contact our webmaster.

---

1. I log in, but when I click on the course title, nothing happens. What causes this?

You probably have a pop-up blocker installed on your computer. Disable it while running Lion's online training. Lion's training opens multiple windows to display the online training content.

Back to Top

---

2. I log in, but when I click on the course title, the screen indicates that I need to log in. Why doesn't it recognize my login?

This is usually caused when your browser is not allowing cookies. Depending on which browser version you are running, this option can usually be accessed via the top toolbar in your browser window.

For Internet Explorer Version 6.0:

Tools > Internet Options > Privacy

For Netscape Version 7.2:

Edit > Preferences > Privacy & Security > Cookies

If changing these settings still doesn't solve the problem, this may indicate that your company is utilizing a corporate firewall that is not allowing your login. Another possibility is that your company is connecting to the internet through a proxy server that is stripping cookies.

 

Both of these instances will require you to speak with someone in the IT/IS department, and you may need to get proper approval for them to change you computer. You can always call us for an extension to your training if this process takes awhile.

Back to Top

---

3. What do I do if my presentation doesn't start?

This has several possible causes.

1. If you get a blue screen and you can see the Flash logo in the background of the window, then you probably need to clear your browser's cache. See "How do I clean out my browser's cache?"
2. If neither of the above works, your company may be filtering multimedia files at the firewall. You can check with your IT/IS department to see if the firewall settings allow for Flash and MP3 audio files. Files ending with .swf and .mp3 must be allowed into your system to complete your training. If the filtering is based on IP address, Lion's presentations stream for the address 64.21.6.10.

 

Back to Top

---

5. Why is the final window not closing?

Usually, this is caused by interrupted communication between our server and your computer. The first thing to try is to close the stuck window, clearing your browser's cache and taking the lesson again. If it still doesn't close there may be some underlying problems. One possible issue here is that your company uses a proxy server to connect to the Internet. If this is the case, contact the IT/IS department and ask that requests to and from Lion's servers not be cached. If needed, our IP address in 64.21.6.10, and our canonical name is www.lion.com. If neither of these works, then contact Lion's IT Department immediately at (973) 383-0800 ext.119. Do not continue your course. You may not get credit for the remainder of your work.

Back to Top

---

6. Why am I not getting credit for completing my lessons or exercises?

See question 5 above.

Back to Top

---

7. How do I clean out my browser's cache?

Start your browser, and go to any page other than a lion.com page (try http://www.google.com), then:

If you are using Internet Explorer:
Click on "Tools" (in the top menu);
Click on "Internet Options";
Click on "Delete Files";
Click on "OK" (your computer will stop responding for a while);
Click on "OK" again when the hourglass goes away.

If you are using Netscape:
Click on "Edit";
Click on "Preferences";
Click on the "+" next to advanced;
Click on "Cache"
Click on "Clear Memory Cache";
Click on "OK";
Click on "Clear Disk Cache";
Click on "OK";
Click on "OK."
 

Back to Top