Online Training FAQ

Online
At www.Lion.com, click Course Catalog at the top of the page. Our user-friendly, secure shopping cart allows you to enroll yourself or your employees in online training. 

Phone 
Call 888-546-6511, Monday through Friday, 8:30 AM to 5:00 PM ET.  Our Registration staff will be happy to help you. 

Group Training
If you have a large group, you can request a group quote online or call 888-546-6511 ext. 411 to discuss your needs with a Lion group training coordinator. 

Every Lion EH&S workshop, webinar, and online course includes up to one full year of follow-up support through Lion Membership. The duration of follow-up support you will receive is listed on each course description page in our online course catalog.  

Learn more about Membership

Each course includes digital resources that explain complex regulations in clear, plain language. Course references and resources are provided in a searchable PDF format and can be saved or printed for future reference and use. Links are provided from the online course interface.

IATA and IMDG Courses
Students must have current edition(s) of the IATA Dangerous Goods Regulations and/or the IMDG Code to successfully complete Lion's Hazmat Air Shipper Certification (IATA) and/or Hazmat Vessel Shipper Certification (IMDG) online courses. Copies will automatically be added to your shopping cart when adding one of these courses, or can be obtained separately at Lion.com/Books.

All Other Courses
Your course includes comprehensive digital resources that are yours to keep. Physical Desk Reference Sets provided at Lion classroom style workshops are available for select web-based courses and will be an invaluable on-the-job resource after your web-based training is complete. Purchasing printed training materials is optional as they are not required to complete the course.

Note: Our digital resources are updated on a regular basis. We recommend using your digital materials during the course, as the training may refer to page numbers, exhibits, or other items that do not exactly match the physical books. We will not provide a refund or exchange for any publication or reference products. Please review this information carefully before you make a purchase.

Yes. Lion's training is bookmarked automatically as you complete your training so that you can pause and resume your training at your convenience. Please work diligently through your online course.

Have a question about the content covered in your online course? Email instructors@Lion.com for clarification or more details about where to find the information you need in the regulations. 

Questions regarding problems experienced during your online training should be directed to support@Lion.com. Lion's technical support staff is standing by to answer questions seven days a week, 8:30 a.m.-5:00 p.m. ET.

No. The training that you purchase from Lion Technology Inc. is licensed only to you and cannot be shared with others, as per the terms and conditions accepted at the time of registration.

No. Training materials included with your online course are for the personal use of the student only. Distribution of Lion Technology Inc. course materials to any individuals other than yourself is a direct violation of Lion Technology Inc.'s terms and conditions accepted at the time of registration.

Continuing Education Credits are awarded based on the number of course instructional hours. Students receive 0.1 CEU for every hour of instruction. The number of CEUs awarded for an online course can be found after selecting the training type on any online course description page.

You can pay with Visa, MasterCard, American Express, or Discover through Lion’s secure online shopping cart.

To pay by purchase order, select the "Pay By Invoice" option at checkout.  Then, send a copy of your company’s purchase order by e-mail (accounting@Lion.com) or fax (973-579-6818).

To pay by phone, call 888-546-6511.

Or mail a check, payable to “Lion Technology Inc.”, to:

Lion Technology Inc.
570 Lafayette Rd. 
Sparta, NJ 07871-3447

You will receive an invoice and credit card receipt (if applicable) via e-mail when your registration is complete. 

You will have 90 days to complete your online course, with an option for one free 30-day extension. The 30-day extension must be requested within 120 days of enrollment. Additional extensions are subject to a $50 reinstatement fee (per student, per course).

Students have 90 days to complete their online training from the date of enrollment and will receive periodic email reminders throughout the 90 days.

A final reminder will be sent 5 days from expiration of the initial 90 days. At this time, students may redeem a one-time 30-day extension (must be redeemed within 120 days of enrollment).

Additional Extension
Students that have not completed their coursework after the initial 90 days and 30-day extension can apply for a final 60-day extension. This extension must be redeemed within 180 days of initial purchase and is subject to a $50 reinstatement fee (per student/per course).  Payment can be made online via credit card only. Coursework will expire after this final 60 days and no further extensions can be granted.
 
Important: Finishing Training on Time
To maximize continuity and retention, Lion online courses are designed to be completed within the allowable time frames. Extending course completion may also make you out of compliance with the DOT, EPA, OSHA or  other training mandates.

Online courses are non-refundable and non-transferable. For help selecting the course that's right for you, call 888-546-6511 or email info@Lion.com. Refund and Cancellation Policy. 

If you need more time to complete your course, see the FAQ regarding extensions above.

This may happen for several reasons:

1. If you click a lesson and a new window does not appear, a pop-up blocker may be preventing your training from displaying correctly. Please turn off pop-up blockers in your web browser and on any “Toolbars” built into the browser (e.g., Google Toolbar). If you get a blue screen and you can see the Flash logo in the background of the window, then you probably need to clear your browser's cache. 
2. If a new window opens but the presentation screen is blank, your employer may be filtering multimedia files with a firewall or corporate security settings. This is especially common for users connected to the Internet remotely through a proxy server or VPN. Check with your IT/IS staff that Flash and MP3 files are allowed from Lion.com. 
3. If you see a grey exclamation point (!) where your training should appear, your web browser may be operating in a “low memory” environment.  Try clearing your browser’s cache to correct this. For help, contact support@Lion.com. 

Closed captions have been shown to enhance online learning for all students, including those with hearing loss, workers in loud industrial environments, and non-native English speakers.

These Lion.com online courses are now equipped with optional closed captions:

Hazardous materials courses with closed captions:

• Hazmat Ground Shipper Certification (DOT)
• Hazmat and Waste Shipper Certification (DOT)
• Recurrent Hazmat Ground Shipper Certification (DOT)
• Hazmat Air Shipper Certification (IATA) 
• Shipping Lithium Batteries
• Shipping Excepted Lithium Batteries
• Shipping Lithium Batteries (Function-Specific)
• Shipping Hazmat by Ground (DOT) – Driver 
• Hazmat Ground Shipper: Additional Rail Requirements

Hazardous waste courses with closed captions:

• RCRA Hazardous Waste Management
• RCRA Hazardous Waste Management Refresher
• California Hazardous Waste Management
• California Hazardous Waste Management Refresher
• Storing Hazardous Waste—Ops (RCRA)
• Storing & Shipping Hazardous Waste—Ops (RCRA & DOT)
• Intro to the Hazardous Waste Manifest

Environmental courses with closed captions: 

• Clean Water Act & Safe Drinking Water Act Regulations

We are working to enable closed captions on more Lion online training courses. If you would like this feature added to a specific course, please email info@Lion.com.

Online training certificates are available when the student completes all course lessons and scores a 70 or higher on the final Certification Quiz.

If you’ve finished all lessons and scored 70 or higher on the final Certification Quiz, but cannot access your Certificate of Achievement, try refreshing the browser window (F5 on  your keyboard). Still having trouble? Contact support@Lion.com for help.

You can access your Lion.com online course from anywhere you have a steady Internet connection: at work, home, the library, a coffee shop, etc.  

If you plan to switch locations, please log out of your training and close any open presentations.  Running training on more than one computer simultaneously will affect the automatic scoring of your online course.

When using a new computer to access your training, remember to use the Test Computer button to ensure all plug-ins are installed and that pop-ups are allowed from Lion.com.    

Lion offers Continuing Education Units (CEUs), calculated based on training hours, which can be submitted for approval to help you maintain certification from organizations including: AHMP, ABIH, IHMM, NEHA, CCMP, and others.

While these groups typically do not pre-approve training programs that offer certification points, professionals can submit Lion CEUs for approval from their certifying organization.